Praise the Lord!!!
My iBook hath returned!
Apple is the most awesomest of all awesome companies that are awesome, of which there might be only one, which is Apple (and maybe Panic).
I called in with my problem on Tuesday. I received a package on Wednesday with which to send my iBook back. I sent it back, and Apple received it on Thursday. They fixed it, and overnighted it back to me on the same day that they received it, all with no cost to myself. I got my iBook back today, hooray!
The process was not without problem, however the problems I had were no fault of Apple.
I checked the tracking page on DHL this morning at work and saw that my package was scheduled to be delivered today. Apple had opted for DHL's "Next Day AM" service which guaranteed delivery by 10:30 a.m. of the following business day. Awesome!
I went to my acccounting class, which runs from 10:00-11:20, and returned to the Help Desk (I had it shipped to my work instead of to my home) expecting to see a brown box with my name on it. No such luck. That's excusable though, I thought, as Apple did send the package out the night before at around 9:00 p.m. The page still said that my package would arrive today, so I didn't worry.
I headed to my history class, which ran from 11:30-1:00, returned to the Help Desk, and found that my package had still not waited. Around 4:00 I got worried and called DHL.
The guy I spoke with informed me that my package would not be delivered today, but that I could pick it up today before 5:30 p.m. It'd be a race, I thought, since I get off work at 5:00, but I really wanted me iBook. I asked him where to pick it up from, and he told me that he'd give me a call back with that information.
Okay, cool.
Twenty five minutes later, I haven't gotten a call back. I call up DHL again. This time I talk to a woman. I ask her what's up with not getting a call back, and she informs me that they have an hour to call me back. AN HOUR!!! That's bullshit, I have to pickup this package by 5:30, I need this address now! She then puts me on hold for about eight minutes or so. When she comes back, she tells me that my package is en route, that'd it be delivered within a half hour, and she didn't know why that guy had told me otherwise.
Okay, cool, again.
A few minutes before five o'clock I call again, because my package has still not arrived. This time I get a much more helpful and courteous girl on the phone, Judy (I've started taking names at this point), who sympathized with my plight of being without a computer before finals because she too had finals next week.
While on the phone with Judy, I get my call back from the original call I had made. Shawn, a woman in Bothell, informs me that my package is not going to be delivered today, and that if I'm picking it up, I have to go to Burlington. There's no way I can get to Burlington before 5:30 at this point. I was pissed. I tell her, "Next Day was paid for, what can you do to get this package to me today?" She puts me on hold, and I go back to chatting with Judy.
Oh yeah, I had Judy on one headset, and Shawn on the other. Judy on my right, and Shawn on my left. I've got two earphones and two boom mics on my head. I am some kind of MECHA-PHONE-TALKING BRANDON!
Shawn comes back, and tells me that they have it in Burlington, and that she can get them to deliver it tomorrow. I had been told by the first radical asshat before that if I didn't pick it up it'd be delivered on Monday, so I guess she thought this would be a cool compromise or something.
"No, bitch, Next Day was paid for, I want my package." I didn't say that, but I emoted it without the profanity. She tells me that she doesn't have direct control over the DHL office in Burlington, since she's in Bothell. I ask for Burlington's number, get it, and call it.
Some woman picks up the phone, asks my name, and then asks me to repeat my name, since she couldn't hear over the loud, care-free laughter in the background. When I'm concerned about something, and it seems that no one else cares, nearly nothing grates my nerves more than loud, care-free laughter. I tell her my plight, and she took off to see what was up and put me on hold before I could get her name.
A few minutes later, a different woman picks up the phone, unaware that the first woman was already helping me. This second woman is Yolanda. Yolanda also tries to tell me that it'll either be delivered tomorrow or it can be picked it up, but I tell her that that's not acceptable, for reasons I've told other people before. I asked her why my package wasn't delivered today, and she told me that the driver tried to deliver it, but couldn't find it.
WHAT THE FUCK?
DHL makes deliveries at least once a week to our office, I've signed for plenty of the deliveries myself while our delivery-handling-person was out to lunch. How do they not know where this place is? It's a big three story building connected to a six story building with a sky bridge, a building which is filled with signs directing people to the ATUS Help Desk to resolve their computer issues. Jesus fucking chode titties, I should go terrorist on their asses.
After a bit of wrangling, I get to send someone out with package.
Awesome!
She asks for my address, and I give it to her. Why would she need my address, its printed on the goddamn package? I make sure to give her our phone number as well, just in case their drivers are smoking weed, masturbating, and sticking syringes in their eyes while they drive.
I tell Judy, thank her for staying on the line while I worked things out, and say goodbye. Judy rocks. Having an ally in the system was definitely helpful, if only psychologically.
By this time, my shift has been over about twelve minutes or so. I tell my two supervisors, Rick and Teri, that I'll have to keep the Help Desk open for awhile, but not to worry, I won't help anyone (hawhaw). I make a sign with "DHL" in bright red letters telling the delivery guy to deliver to Haggard Hall 145 at the ATUS Help Desk, and place it Haggard's little foyer/lobby by the map of Haggard Hall. They best be able to find the place, dammit.
I wait, and after awhile, I receive a phone call from the delivery dude. He's just gotten off of I-5, and is asking me for directions. Now, first, why the fuck is this guy asking me for directions from I-5 to WWU? Finding places and delivering packages is his job, and WWU is a rather large and conspicuous place, as is Haggard Hall. Second, I'm really glad that I gave them a phone number to call.
Ten minutes later, I hear this coming from the hallway:
It wasn't just one delivery guy, it was two. Thank God they'd put two brains on this problem.
I signed for my iBook, tore the package open, and enjoyed the happiness that my shiny white computer brought. I booted it up and noticed that Apple hadn't fixed the screen. Oh well, it was my fault, I imagine they figured that out. The computer worked flawlessly, though. It was a little slow, as Apple had advised me to take out the extra memory I'd added before I'd sent it in, but at least it was fully functional.
I closed the lid, put it in my backpack, put all the packing materials in the box, shut down the Help Desk computers, and ran (yes, ran, I was late) to the bus stop. I got home, whipped out my iBook, shouted "PRAISE THE LORD!!!!" at a bunch of people on Adium, shut my computer down, installed the memory, and typed this up.
Apple is the most awesomest of all awesome companies that are awesome, of which there might be only one, which is Apple (and maybe Panic).
I called in with my problem on Tuesday. I received a package on Wednesday with which to send my iBook back. I sent it back, and Apple received it on Thursday. They fixed it, and overnighted it back to me on the same day that they received it, all with no cost to myself. I got my iBook back today, hooray!
The process was not without problem, however the problems I had were no fault of Apple.
I checked the tracking page on DHL this morning at work and saw that my package was scheduled to be delivered today. Apple had opted for DHL's "Next Day AM" service which guaranteed delivery by 10:30 a.m. of the following business day. Awesome!
I went to my acccounting class, which runs from 10:00-11:20, and returned to the Help Desk (I had it shipped to my work instead of to my home) expecting to see a brown box with my name on it. No such luck. That's excusable though, I thought, as Apple did send the package out the night before at around 9:00 p.m. The page still said that my package would arrive today, so I didn't worry.
I headed to my history class, which ran from 11:30-1:00, returned to the Help Desk, and found that my package had still not waited. Around 4:00 I got worried and called DHL.
The guy I spoke with informed me that my package would not be delivered today, but that I could pick it up today before 5:30 p.m. It'd be a race, I thought, since I get off work at 5:00, but I really wanted me iBook. I asked him where to pick it up from, and he told me that he'd give me a call back with that information.
Okay, cool.
Twenty five minutes later, I haven't gotten a call back. I call up DHL again. This time I talk to a woman. I ask her what's up with not getting a call back, and she informs me that they have an hour to call me back. AN HOUR!!! That's bullshit, I have to pickup this package by 5:30, I need this address now! She then puts me on hold for about eight minutes or so. When she comes back, she tells me that my package is en route, that'd it be delivered within a half hour, and she didn't know why that guy had told me otherwise.
Okay, cool, again.
A few minutes before five o'clock I call again, because my package has still not arrived. This time I get a much more helpful and courteous girl on the phone, Judy (I've started taking names at this point), who sympathized with my plight of being without a computer before finals because she too had finals next week.
While on the phone with Judy, I get my call back from the original call I had made. Shawn, a woman in Bothell, informs me that my package is not going to be delivered today, and that if I'm picking it up, I have to go to Burlington. There's no way I can get to Burlington before 5:30 at this point. I was pissed. I tell her, "Next Day was paid for, what can you do to get this package to me today?" She puts me on hold, and I go back to chatting with Judy.
Oh yeah, I had Judy on one headset, and Shawn on the other. Judy on my right, and Shawn on my left. I've got two earphones and two boom mics on my head. I am some kind of MECHA-PHONE-TALKING BRANDON!
Shawn comes back, and tells me that they have it in Burlington, and that she can get them to deliver it tomorrow. I had been told by the first radical asshat before that if I didn't pick it up it'd be delivered on Monday, so I guess she thought this would be a cool compromise or something.
"No, bitch, Next Day was paid for, I want my package." I didn't say that, but I emoted it without the profanity. She tells me that she doesn't have direct control over the DHL office in Burlington, since she's in Bothell. I ask for Burlington's number, get it, and call it.
Some woman picks up the phone, asks my name, and then asks me to repeat my name, since she couldn't hear over the loud, care-free laughter in the background. When I'm concerned about something, and it seems that no one else cares, nearly nothing grates my nerves more than loud, care-free laughter. I tell her my plight, and she took off to see what was up and put me on hold before I could get her name.
A few minutes later, a different woman picks up the phone, unaware that the first woman was already helping me. This second woman is Yolanda. Yolanda also tries to tell me that it'll either be delivered tomorrow or it can be picked it up, but I tell her that that's not acceptable, for reasons I've told other people before. I asked her why my package wasn't delivered today, and she told me that the driver tried to deliver it, but couldn't find it.
WHAT THE FUCK?
DHL makes deliveries at least once a week to our office, I've signed for plenty of the deliveries myself while our delivery-handling-person was out to lunch. How do they not know where this place is? It's a big three story building connected to a six story building with a sky bridge, a building which is filled with signs directing people to the ATUS Help Desk to resolve their computer issues. Jesus fucking chode titties, I should go terrorist on their asses.
After a bit of wrangling, I get to send someone out with package.
Awesome!
She asks for my address, and I give it to her. Why would she need my address, its printed on the goddamn package? I make sure to give her our phone number as well, just in case their drivers are smoking weed, masturbating, and sticking syringes in their eyes while they drive.
I tell Judy, thank her for staying on the line while I worked things out, and say goodbye. Judy rocks. Having an ally in the system was definitely helpful, if only psychologically.
By this time, my shift has been over about twelve minutes or so. I tell my two supervisors, Rick and Teri, that I'll have to keep the Help Desk open for awhile, but not to worry, I won't help anyone (hawhaw). I make a sign with "DHL" in bright red letters telling the delivery guy to deliver to Haggard Hall 145 at the ATUS Help Desk, and place it Haggard's little foyer/lobby by the map of Haggard Hall. They best be able to find the place, dammit.
I wait, and after awhile, I receive a phone call from the delivery dude. He's just gotten off of I-5, and is asking me for directions. Now, first, why the fuck is this guy asking me for directions from I-5 to WWU? Finding places and delivering packages is his job, and WWU is a rather large and conspicuous place, as is Haggard Hall. Second, I'm really glad that I gave them a phone number to call.
Ten minutes later, I hear this coming from the hallway:
"See, dude, I told you I could find my way around this college shit. I used to go to UT."
It wasn't just one delivery guy, it was two. Thank God they'd put two brains on this problem.
I signed for my iBook, tore the package open, and enjoyed the happiness that my shiny white computer brought. I booted it up and noticed that Apple hadn't fixed the screen. Oh well, it was my fault, I imagine they figured that out. The computer worked flawlessly, though. It was a little slow, as Apple had advised me to take out the extra memory I'd added before I'd sent it in, but at least it was fully functional.
I closed the lid, put it in my backpack, put all the packing materials in the box, shut down the Help Desk computers, and ran (yes, ran, I was late) to the bus stop. I got home, whipped out my iBook, shouted "PRAISE THE LORD!!!!" at a bunch of people on Adium, shut my computer down, installed the memory, and typed this up.
posted by Brandon Adams at
7:05 PM
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